UNIVERSAL BANKING SOLUTION
Our client is a leader in the Islamic banking segment in the THE MIDDLE EAST AND ONE OF THE LARGEST BANKS IN KUWAIT. The Bank offers a full range of services for businesses and individuals.
As part of the digital transformation program, the Bank planned the implementation of a large-scale Universal Banking project, which is designed to significantly improve the approach to customer service.
Challenges
outdated Business Processes
Employees were forced to work in an inconvenient outdated business application that functioned only on desktops.
poor Customer Service
Visitors had to wait for service at stationary computers.
The main goal of the project was to create a convenient business application for employees to work without being tied to a desktop computer.
RESULTS
Improved Customer Service
The bank employees significantly improved the level of customer service.
Optimizes Processes
Processes for issuing prepaid and credit cards were optimized.
Fast new cards issue
It became possible to prepare documents and issue a new card the moment the client applied to the bank branch.